What to Expect at Troutbeck
Dear Guest,
Welcome to Troutbeck.
As the Covid 19 pandemic persists, our team is continuing to work diligently to recalibrate our services and protocols to either meet or exceed present-day guidelines. Our efforts are intended with our mutual wellbeing in mind.
As we are seeing low community levels of Covid 19 in New York State and Dutchess County and in line with CDC guidelines, we are re-visiting some of our Covid 19 protocols.
What follows is a detailed overview of what to expect from check-in to check-out. We are already planning for your visit.
So that we best meet your needs we ask that you review this letter in full. Guest services will be in touch with you prior to your arrival to confirm your preferences.
Please be advised that:
- As of March 1, 2022 wearing of masks will be optional.
- Our public areas have been fitted with medical grade HEPA/UV filtration systems, and all guestrooms have operable windows.
- Our reception will be manned 24 hours a day for the duration of your visit. Reception can be reached by phone or via email at should you have any questions or requests.
Check-in: 4PM — Check-out: 11AM
- All guests are required to check-in at the Manor House.
Food & Beverage Service
We strongly encourage you to make reservations prior to your arrival. Please inform our team of your preference to dine indoors, outdoors (weather permitting) or if you have any special dietary requirements for our team to consider.
- A la carte breakfast, lunch and dinner are available at the restaurant, or on the terrace from 8:00am – 11:00am daily
- Lunch is served from 12:00pm to 5:00pm daily
- Dinner is served from 5:30PM to 9:00PM
- Unless weather dictates otherwise, breakfast, lunch and dinner may be served outdoors.
- In-room dining is available from our House Menu from 8:00am to 9:00pm daily. There is a $10 delivery charge and 20% service charge added to all in-room dining orders.
Wellness
The Barns, our wellness facility offers studio classes, a full gym, traditional sauna and infrared sauna, treatment rooms and changing rooms on a reservation basis only.
- Masks are optional for all indoor activities at The Barns
- For treatment appointments cancelled within 2 to 7 days a 25% refund will be offered.
- You will be fully charged for treatment appointments are cancelled with less than 48 hours notice.
Cancellation
Your reservation may be cancelled up to 7 days prior to arrival, free of charge. Bookings made within 7 days of arrival will be charged in full. Should you cancel within the 7day period, you will be charged 100% at the applicable rate per room night reserved. Given the nature of our preparations - well in advance of your arrival - there will be no exceptions to last-minute cancellations. That said, you should have plenty of flexibility beforehand to confirm your plans with us.
Dependents
Children are required to adhere to all protocols in place.
Dogs are welcome only in our dog friendly guestrooms located in the Benton House and Garden House. With the exception of service dogs, pets are not permitted in the public areas. All dogs must be leashed at all times while on property.