We are looking for strong cooks to join our team!

Our restaurant sources as locally as it gets, pulling from our neighboring farms for produce and proteins, growing some of our own, and wandering the woods to see what we can bring to our table.

This job includes day-to-day cooking and an opportunity to be a part of a great and growing program.

What you should bring:

• We expect someone in this role to be excited! We expect this person to come willing to learn how we do things and learn our story.
• Have at least 1 year experience at a similar position, preferably in a high-level environment (Michelin-starred is a plus but not required), solid skills, and eagerness to learn.
• Our ideal candidate is self-motivated maintains the highest standards for themselves and the team.
• Have an innate sense of hospitality and a passion for providing an exceptional dining experience but also an exceptional work experience.
• Be reliable, punctual and able to be a part of the team and communicate respectfully with all staff.

What We Offer:

• We pay competitive wages and are willing to invest in all of our staff.
• A supportive, collaborative team environment and a management staff dedicated to the wellness and success of their staff.
• We bring exceptional ingredients and change our menu regularly and challenge our cooks to participate in the creative process.
• Full time employees are eligible to receive benefits such as health and dental insurance, paid vacation, and hotel and restaurant discounts.

If you are interested in this position, please send a brief cover letter and resume to .

We are looking for a Dishwasher or Porter who wants to come be a part of a team working in a fast paced environment, helping to make fantastic food and taking great care of an amazing place!

What you offer:

• Have at least 1 year experience at a similar position, preferably in a high-level, high paced environment.
• Be able to manage the dish area - be organized, work fast, work smart, and be proactive in your approach to things.
• Be able to communicate clearly, carefully, and respectfully with all staff.
• Be reliable, punctual and committed to being a part of the team.

This is an excellent opportunity for someone who is interested in working in a restaurant and wants to learn. We love seeing people grow, and are happy to teach anyone who is willing to learn!

What We Offer:

• Full time employees are eligible to receive benefits such as medical, dental, and vision insurance; PTO; and hotel and restaurant discounts.
• A supportive, collaborative team environment and a management staff dedicated to the wellness and success of their staff.
• Room to grow in other positions within the company.

If you are interested in this position, please send a brief cover letter and resume to .

We are looking for strong cooks to join our team!

Our restaurant sources as locally as it gets, pulling from our neighboring farms for produce and proteins, growing some of our own, and wandering the woods to see what we can bring to our table.

This job includes day-to-day cooking and an opportunity to be a part of a great and growing program.

What you should bring:

• We expect someone in this role to be excited! We expect this person to come willing to learn how we do things and learn our story.
• Have at least 1 year experience at a similar position, preferably in a high-level environment (Michelin-starred is a plus but not required), solid skills, and eagerness to learn.
• Our ideal candidate is self-motivated maintains the highest standards for themselves and the team.
• Have an innate sense of hospitality and a passion for providing an exceptional dining experience but also an exceptional work experience.
• Be reliable, punctual and able to be a part of the team and communicate respectfully with all staff.

What We Offer:

• We pay competitive wages and are willing to invest in all of our staff.
• A supportive, collaborative team environment and a management staff dedicated to the wellness and success of their staff.
• We bring exceptional ingredients and change our menu regularly and challenge our cooks to participate in the creative process.
• Full time employees are eligible to receive benefits such as health and dental insurance, paid vacation, and hotel and restaurant discounts.

If you are interested in this position, please send a brief cover letter and resume to .

We are looking for an enthusiastic Bartender to provide an excellent guest drinking experience. Good bartenders will be able to create classic and innovative drinks exceeding customers’ needs and expectations. Compensation includes a competitive hourly rate and tips.

Responsibilities:

• Prepare alcoholic and non-alcoholic beverages for bar, restaurant, and Pool Grill patrons
• Interact with guests, take orders, and serve snacks and drinks
• Assess guests’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check guests’ identification and confirm they meet legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

Skills:

• Proven working experience as a bartender
• Proficient knowledge in mixing, garnishing, and serving drinks
• Computer literacy
• Knowledge of a second language is a plus
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked, and clean
• Relevant training certificate

This is a highly visible position and a perfect opportunity for someone to participate in a stand-out F&B program. If you are interested in this position, please send a brief cover letter and resume to .

Troutbeck is looking for strong servers and runners to join our team!

Our restaurant sources as locally as it gets, pulling from our neighboring farms for produce and proteins, growing some of our own, and wandering the woods to see what we can bring to our table.

We're in need of servers and runners who can work in a fast-paced environment and can be flexible when schedule or work volume changes. We have a need to fill positions in our main restaurant as well as our pool area.

The ideal candidate will be able to:

• Have some experience in a front of house position. Fine Dining experience is optimal, but not required.
• Have a drive to learn and a passion for food and beverage. Anything you don't know, we are committed to teaching our staff.
• Be able to care for your team as well as your guests. We value participation across the property, and count on our staff to provide amazing hospitality with every interaction.
• Be Detail Oriented and Solution Minded. See the problem, find a solution.
• Have excellent verbal and written communication skills.
• Must have a flexible work schedule, including nights and weekends.

Responsibilities will include:

• Guide guests through the dining experience with thoughtfulness, professionalism and passion.
• Be proactive during service, anticipate the needs of your guests and your teammates.
• Take care of the dining room and take pride in the place that you work.
• Work closely with your team every service to ensure that we are providing the best guest experience possible.

If you are interested in this position, please send a brief cover letter and resume to .

Restaurant Manager, Full Time

● Communicate and collaborate across all departments regarding the Restaurant, understanding how it interacts will all facets of the operation.
● Oversee and communicate the inventory of all FOH operating supplies including but not limited to:
      * Linen
      * Paper goods
      * Coffee and Tea
     * Office supplies for front and back of house
      * All alcoholic & non alcoholic beverages
● In co-ordination with culinary, order and oversee Pantry or additional F&B Items (packaged snacks, take away items, S’more requirements etc) and work with the Kitchen for any in-house items to maintain inventory.
● Act as the point person with our POS and Reservations System, train all new employees on these systems properly
○ Troubleshooting
○ Staff training
● Collaborate with Food & Beverage Director and restaurant team to send out weekly staff schedules, ensuring proper coverage for each shift, depending on the Event and Transient calendars.
● Accountable for maintaining service standards while on the floor in service and being present and active on the floor during all services.
● Be accountable for guest relations while in service, while ensuring that service and hospitality inform our decisions first and foremost.
● Lead pre-service meeting as opening manager and follow proper close out procedure as closing managers.
● Sign staff in and out of shifts as Manager on Duty
● Complete daily (payroll edits) and weekly tip sheet reconciliations and submits Tip earnings to F&B Director for payroll.
● Be prepared to work additional shifts during times of transition and vacation.
● Maintain a professional appearance and decorum both on the floor and in non-guest facing areas.
● Make sure all amenities are handled in the proper fashion before check-in.
● Maintain cleanliness of all common hallways ensuring timely pick up of IRD’s.
● Read and respond to emails in their troutbeck.com email account, including the reservation email.
● Write a report post after shifts as manager.
● Document product 86s daily.
● Setting the department up for success – restaurant and public space, ambiance settings, temperature settings, maintenance, cleanliness (in co-ordination with housekeeping, maintenance, etc.)in areas of department oversight - restaurant, bar, pool, pantry, ballroom)
● Knowledge and maintenance of opera, micros, opentable, tripleseat, etc
● Communicate guest specifications on opera and to front desk.
● Arrange private curated dinners with guests.
● Daily timely billing of both restaurant and contracted meals, rentals, and amenities
● Coach and empower staff during service, and work with the continual goal of making Troutbeck the best place to work.
● Train and develop staff/ guest relations while ensuring that service and hospitality inform our decisions first and foremost
● Study steps of service and ensure staff is following in service
● Constantly ensure that our staff is performing at a level to match or exceed our expectations
● Have a serve safe managers certification, first aid certification, CPR certifivations, TIPS certification
● Participate in employee interviews, disciplinary conversations with staff, and terminations as needed
● Act as an ambassador and representative of Troutbeck while on property and in the community
● Attend weekly manager meetings and monthly numbers meetings as scheduled.

The Housekeeper/Room Attendant will be focused on cleaning and servicing our 37 guest rooms across three buildings - the Manor House, Garden House, and newly remodeled and refurbished Benton House which includes Benton Cottage. The ideal candidate will be detail oriented and hold themselves to the highest standards. They must also be available to guests as needed. We are searching for genuinely warm, kind, thoughtful, and driven people to fill this role at Troutbeck. The position requires someone who is highly motivated and able to multi-task with little direction from management.

Daily Duties:

You will be active and on your feet for a full 8 hour shift. Our shift times vary. This job is relatively physical and you must be able to lift 20lbs regularly.

• Make beds, change sheets, remove trash and dirty dishes or trays, clean the bathrooms and replace used towels.
• Vacuum, clean dust and polish all surfaces in the guest room.
• Replenish all amenities and collateral materials in the guestrooms to include but not limited to: soaps, tissues, napkins, glasses, magazines, pens, etc.
• Keep work area, hallways, staircases and floor landings clean and tidy.
• Perform Turndown Service.
• Ensure the security of guest rooms and privacy of guests.
• Stock and sort supplies.
• Retrieve and deliver items to guest rooms.
• Safely deliver all lost and found articles to designated area.
• Report deficiencies and or unusual activities in the rooms.
• Ensure cleanliness is up to Troutbeck’s requirements.
• Greet guests in a polite and professional manner, provide assistance, and ensure guest satisfaction at all times.

What You Offer:

• You are incredibly detail-oriented and precise: The position requires someone who has a good eye and high standards.
• You can be flexible with your schedule, which includes weekend availability.
• You work well under pressure: the selected candidate must be able to gracefully respond to demand in a sometimes challenging environment.
• Excellent written and verbal communication skills between coworkers, managers and guests.

If you are interested in this position, please send a brief cover letter and resume to .

The Front Desk Agent will be posted at our Front Desk and will be in charge of some clerical tasks, and also must be available to guests whenever the need will arise. We are searching for genuinely warm, kind, thoughtful and driven people to fill this role at Troutbeck. The position requires someone who is highly motivated and able to multi-task with little direction from management.

Daily Duties:

• Be active and on your feet for a full 8 hour shift. Our shift times are 7am-3pm and 3pm-11pm.
• Interact with all guests in a polite and respectful fashion.
• Ensure the building is secure at all times, which will include working with and/or acting as hotel security in potentially challenging situations.
• Check guests in and out of the Hotel as necessary.
• Enter guest information into and retrieve guest information from the Hotel’s computer system.
• Serve as the intermediary between guests and other departments in the Hotel, as necessary (i.e., relaying requests to housekeeping and maintenance).
• Answer telephones, schedule reservations, transfer callers to guest rooms and take messages.
• Distribute mail to guests and employees of the hotel.
• Handle customer complaints, involving management as necessary.
• Make reservations for entertainment and dining on behalf of guests.
• Secure credit cards for incidental expenses.
• Compile bills for hotel stays and handle checkout, accepting final payment.
• Be knowledgeable of all charges on a guest’s bill and be able to explain these items to the guest.
• Ensure that hotel rules are followed by guests, and involve management during difficult situations.

What You Offer:

• You are incredibly detail-oriented and precise: The position requires a good blend of clerical and hospitality skills.
• You can be flexible with your schedule, which includes weekend availability.
• You work well under pressure: Candidate must be able to gracefully respond to demand in a sometimes-challenging environment.
• Excellent written and verbal communication skills between coworkers, managers and guests.

What We Offer:

• Full-time employees are eligible to participate in benefits including medical, dental, and vision insurance for themselves and their partners and/or dependents, a 401(k), and Paid Time Off (PTO).
• Hotel and restaurant discounts.
• A supportive, collaborative team environment and a management staff dedicated to the wellness and success of their staff.
• Room to grow in other positions within the company.

If you are interested in this position, please send a brief cover letter and resume to .

Troutbeck is an equal opportunity employer that supports diversity in all its forms.